Brands

FAQ's

Can I order by phone?
What if I live in a country that Beautique.com does not ship to?
How do I order more than one of each item?
How do I find a specific item?
How do I know what is in stock?
How do I make a purchase?
What payment methods does Beautique.com accept?
What if the product I order isn’t right?
Is it safe to use my credit card online at Beautique.com?
How will I know you received my order?
How soon can I get my order?
How much will I be charged for shipping?
Is my personal information kept private?

Can I order by phone?
We do not currently accept telephone orders.

What if I live in a country that Beautique.com does not ship to?
Beautique.com ships to the UK & internationally (which includes US, Canada & Australia).

How do I order more than one of each item?
When you decide to purchase an item, simply change the quantity to the desired number before clicking ‘Add to Basket’.

How do I find a specific item?
We have designed Beautique.com with two easy shopping methods. You may wish to simply browse products by category (such as EYE or ANTI-AGING), or you can do a search by brand or product name. Alternatively spend some time in our LEARN section which features editorial and recommendations from our Beauty Experts. While browsing you can enjoy the editorial content, then click and buy from photographs of items you like.

How do I know what is in stock?
We hope that any item you wish to purchase is in stock, however due to high demand there may be occasions when the product you would like is out of stock. There will be a message that will let you know if this is the case.

How do I make a purchase?
Just follow these simple steps:

Shop by browsing through our website or searching for a specific product in BUY.
Click on the product to access the item's page where you will be given information on the product and its use.
Add items to your shopping basket by clicking on the 'Add to Basket' button near the desired item.
View the items in your shopping basket. To delete an item from your basket, click on the 'Remove' button next to the item. To purchase more than one of each item simply click on ‘Add to Basket’ more than once.
To continue shopping after viewing your shopping basket, click the 'Continue Shopping' button.
To finalise your purchases click on ‘Checkout Now’ and follow the payment instructions.

What payment methods does Beautique.com accept?
We accept all major debit and credit cards.

What if the product I order isn’t right?
We offer a full refund on any faulty products.

You have the right to cancel your order within 7 working days of receipt of the goods if you send us a notice of cancellation in writing (email, fax or post) and return the goods to us in their original, unopened and unused condition. We regret we cannot offer a refund once the product has been opened, used or in an un-sellable condition.

You must return the products to us at the time of cancellation and we will credit your credit/debit card with the price of the products within 30 days after we have received the goods. Please note that delivery charges are not refunded on goods returned unless the goods were incorrectly supplied. We will notify you by email once your refund has been processed.

All refunds will be made to the original payment card used.

To return an item to us, please use the returns form that was included in the documentation you received with your order. Please include your details including your name, email address, the order number and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. You should return products to Returns Department, Beautique UK Ltd, Trinity Church , 1 Marylebone Road, London, NW1 4AQ, enclosing the returns form. Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage) using the pre-printed shipping label supplied with your order documentation.

For further information and assistance please contact enquiries@beautique.com

Is it safe to use my credit card online at Beautique.com?
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit/debit card numbers are encrypted in the software when the order is placed, using 128 bit SSL encryption to secure the transaction between us and the user. All data is then passed directly to the Barclays MPI ePDQ payment engine again using 128 Bit SSL encryption and is stored within a Barclays Group Security approved infrastructure. The card number details are never stored by Beautique.com, providing added security.

Your credit card company may also carry out security checks to confirm that your order is genuine. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Beautique.com, we will not be liable for any delay or non-delivery of merchandise. Beautique.com retains the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

All orders are subject to our own security and credit card verification procedures. Beautique UK Ltd reserves the right to withhold any order that has failed to be verified. Should there be any problem with verification of your card details you will be notified during your payment transaction being cleared by Barclays ePDQ and then by email.

How will I know you received my order?
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this.

If an item is out of stock, the website will not let you order this item. Our acceptance of your order will take place upon payment of the product(s) ordered. If you require any information concerning your order please email us at enquiries@beautique.com quoting your order number. We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Please note that we reserve the right to reject any offer to purchase by you at any time.

How soon can I get my order?
We endeavor to dispatch all orders within 48 hours (not including weekends); however external factors may cause delays.

Your order will be shipped once payment has been approved and your delivery/billing address has been verified.

How much will I be charged for shipping?
Within the UK delivery charges are:

Standard UK delivery £4.25 (3-5 working days)
First Class delivery £5.25 (1-2 working days)
Next day delivery £7.50 (orders must be placed before 12.00 noon to guarantee next day delivery). Please note: next day means next working day, e.g. orders placed on a Saturday will arrive the following Tuesday.
We also deliver internationally. The charges for Europe are as follows:

All our orders are RECORDED and this delivery service requires a signature so please specify an address where someone will be able to sign for your parcel.

Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our best to deliver within 30 days of the date of your order but if we cannot do so we will inform you as soon as possible and you will be entitled to cancel the order. If you do so we will refund or re-credit any sum paid by you. We shall not be liable for loss occasioned by any reasonable or unavoidable delay.

Is my personal information kept private?
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

We are registered under the Data Protection Act 1998 (Registration P29375346) and are fully committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.

If you are under 18, we require that you inform a parent or guardian about Beautique’s privacy policy as well as requiring their consent to the privacy policy before ordering on line.

We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service. When you make a purchase from our website, we collect certain personal information from you – for example and not limited to, your name, email address, payment address and details. All such information is held on our secure servers.

We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EU (European Union) we will always obtain your consent first. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

By visiting Beautique.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

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