Brands

Terms & Conditions

About us
Contact us
Accuracy of content
Placing an order
Ordering errors
Acceptance of your order
Payment
Credit Card Security
Privacy Policy
Availability
Delivery
Returns policy
Complaints
Copyright and Trade Marks
Data Protection and Registration
General

About Us

Beautique.com is completely dedicated to your absolute satisfaction. If you have any suggestions or comments please email us at enquiries@beautique.com

The Beautique.com website is owned and operated by Beautique UK Ltd, registered office: Barbican House, 26-24 Old Street, London, EC1V 9QQ, UK. (Beautique UK Ltd is registered in England with company number 5708889). Beautique headquarters office: 1 Marylebone Road, London, NW1 4AQ.

These Terms and Conditions govern your use of the Beautique.com website (“Beautique.com”) and your relationship with Beautique (“Beautique”, “we” or “us”). Please read them carefully. If you do not agree to these Terms and Conditions, please do not register for or use the Beautique.com website. By using the Beautique.com website you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights

Contact us

The best way to contact us is via email at: enquiries@beautique.com
Before you do, save time by checking our frequently asked questions in case you find the information you need there.

For PR enquiries please contact:
The Communications Store 020 7584 4344

Fax us on: 08712 310 373

Or send any correspondence to:
Customer Services
Beautique UK Ltd
Trinity Church
1 Marylebone Road
London
NW1 4AQ
United Kingdom

If you would like to sell your products on Beautique.com please email us at: merchandise@beautique.com

If you would like to work at Beautique.com please email us at: jobs@beautique.com

Don’t forget to tell your friends about us!

Accuracy of content

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered including VAT at the current rate and delivery charges as set out in the delivery options section of this website.

We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith.

All images of products on this site are purely for graphical representation only. Whilst every effort is made to ensure the accuracy of the information, we accept no responsibility for inaccurate images of products or images differing from actual products received.

Placing an order

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please note that a credit or debit card is required at this stage.

Ordering errors

You are able to correct errors on your order up to the point at which you click on “submit order” on the final page of our ordering process.

Acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this.

If an item is out of stock, the website will not let you order this item. Our acceptance of your order will take place upon payment for the product(s) ordered. If you require any information concerning your order please email us at enquiries@beautique.com quoting your order number. We reserve the right not to accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please remember that once we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Payment

The price of our products is as shown on our website. The total price, including delivery, will be shown at the ‘checkout’ prior to submitting your final order. If, by mistake, we have under-priced a product, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order. If you cancel, we will refund or recredit any sum paid by you.

All our prices are in UK pounds. We accept all major credit cards. Payment will be debited and cleared from your account at the point at which your order is dispatched.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit/debit card numbers are encrypted in the software when the order is placed, using 128 bit SSL encryption to secure the transaction between us and the user. All data is then passed directly to the Barclays MPI ePDQ payment engine again using 128 Bit SSL encryption and is stored within a Barclays Group Security approved infrastructure. The card number details are never stored by Beautique.com, providing added security.

Your credit card company may also carry out security checks to confirm that your order is genuine. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Beautique.com, we will not be liable for any delay or non-delivery of merchandise. Risk in the merchandise transfers to you upon delivery.

All orders are subject to our own security and credit card verification procedures. Beautique UK Ltd reserves the right to withhold any order that has failed to be verified. Should there be any problem with verification of your card details you will be notified during your payment transaction being cleared by Barclays ePDQ and then by email.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes: your name, address, phone number, and e-mail address.

We will never collect sensitive information about you without your explicit consent
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

We may use technology to facilitate in your use of the site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to make it easier for you to access and log-onto the website, unless you modify your browser settings.

Availability

All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We do not hold back orders for unavailable merchandise and we will inform you as soon as possible if the goods you have ordered are not available. All offers and promotions are available while stocks last. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible and refund or credit any sum paid by you.

There will be some times when your access to the Beautique.com website is restricted to allow for repairs, maintenance or improvements. If you find a fault, please let us know by contacting enquiries@Beautique.com

Delivery

Should you require a faster delivery service you may select alternative delivery options at "checkout" prior to confirming your order.

Packing and Delivery charges are:

Standard UK delivery £3.95 (3-5 working days)
First Class delivery £4.95 (1-2 working days)
Next day delivery £7.00 (orders must be placed before 12.00 noon to guarantee next day delivery). Please note: next day means next working day, e.g. orders placed on a Saturday will arrive the following Tuesday.

All our orders are RECORDED and this delivery service requires a signature so please specify an address where someone will be able to sign for your parcel.

Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our best to deliver within 30 days of the date of your order but if we cannot do so we will inform you as soon as possible and you will be entitled to cancel the order. If you do so we will refund or re-credit any sum paid by you. We shall not be liable for loss occasioned by any reasonable or unavoidable delay.

Returns Policy

We offer a refund on any faulty products.

You have the right to cancel your order within 7 working days of receipt of the goods if you send us a notice of cancellation in writing (email, fax or post) and return the goods to us in their original, unopened and unused condition.

You must return the products to us at the time of cancellation and we will credit your credit/debit card with the price of the products within 30 days after we have received the notice of cancellation. We will notify you by email once your refund has been processed. We regret we cannot refund any packing and postage costs.

All refunds will be made to the original payment card used.

To return an item to us, please use the returns form that was included in the documentation you received with your order. Please include your details including your name, email address, the order number and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. You should return products to Returns Department, Beautique UK Ltd, 1 Marylebone Road, London, NW1 4AQ, UK enclosing the returns form. Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage) using the pre-printed shipping label supplied with your order documentation.

For further information and assistance please contact enquiries@beautique.com

Complaints

We aim to deal with any complaints in a fair, confidential, swift and effective way. They should be directed via the email link enquries@beautique.com. Please include full contact details in addition to your e-mail address together with an order number where appropriate.

Copyright and Trade Marks

All content of this site, including text, images, source codes, logos, icons and photos and all other material, is the property of Beautique UK Ltd or its content providers and is protected by copyright, trademarks, database and other intellectual property rights.

Permission is granted to print and electronically copy portions of the Beautique.com site for the sole purpose of placing an order with Beautique.com or using this website as a shopping resource. Any other use of this website and its materials, including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Beautique.com, is strictly prohibited. Beautique.com does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on Beautique.com belongs to their respective owners.

Data Protection and Registration

We are registered under the Data Protection Act 1998 (Registration P29375346) and are fully committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.

In order to make a purchase through the Beautique.com website or to use some of the services or features made available to you on our website you will be required to register. When you register with Beautique.com you must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us promptly of any changes to the information that you provided when registering as a Beautique member by updating your personal details in the Beautique members’ area. We may change registration requirements from time to time.

When you register to use Beautique.com we will ask you for a password. You must keep this password confidential and must not let anyone else use it. You are responsible for all activities and orders that are submitted using your password. If you think anyone else has your password, please let us know so that we can cancel it.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service. When you make a purchase from our website, we collect certain personal information from you – for example and not limited to, your name, email address, payment address and details. All such information is held on our secure servers.

We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree. We will never collect sensitive information about you without your explicit consent.

Please note that we will never email you to request your payment details. Should you receive any suspicious emails from Beautique.com please forward them to enquiries@beautique.com for investigation.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you are under 18, we require that you inform a parent or guardian about Beautique’s privacy policy as well as requiring their consent to the privacy policy before ordering on line.

If we intend to transfer your information outside the EU (European Union) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

By visiting Beautique.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

General

Beautique.com may withdraw any part of Beautique.com, or may refuse you access to the web site at any time if we consider it necessary. We reserve the right to change these terms and conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts of England (or any other part of the UK were you reside). Any contracts between you and us are concluded in English.

The purchase of merchandise through the Beautique.com website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

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